Guest Service

Payment Types

We accept MasterCard, American Express, Visa and Discover credit cards.

Shipping & Handling

Orders placed Monday through Friday will ship within 2-4 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

Postal Rates

All domestic orders are sent via USPS and will usually arrive within 2-5 business days from shipped date. You will receive a confirmation email along with tracking once purchase has been shipped.

Standard Domestic Shipping $7.00 - Please allow 3 - 5 business days 

Expedited Domestic Shipping $25.00 - Please allow 1-2 business days.

Please Email us at lennoxandlane@gmail.com ATTN: Shipping, if you require expedited shipping or have any questions/concerns in regards to shipping. Of course you can also always call us at: 504 - 265 - 8180.

Lennox + Lane is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. 

Returns

Our client's satisfaction means the most to us! If you are unhappy with your purchase, please read our guidelines below.

Our full refund policy lasts 7 days within receipt of your purchase. The purchase must be returned and post marked no later than 7 days of tracked delivery at buyer's expense. Please email lennoxandlane@gmail.com ATTN: Returns with any questions or concerns or call us at: 504 - 265 - 8180.

To be eligible for a return, your item must be tagged, unused, unwashed, and in the same condition that you received it. 

Several types of goods are exempt from being returned. JEWELRY, ACCESSORIES, and SALE items are all FINAL SALE and cannot be returned or exchanged.

Additional non-returnable items:
Gift cards

To return your product, you should mail your product to:

2131 Magazine Street - New Orleans, La 70130 

ATTN: RETURNS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the applicable amount of days required by your banking system.

Late or Missing Refunds

Check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at lennoxandlane@gmail.com or call us at: 504 - 265 - 8180.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the current value of your return.

Privacy & Security

Lennox + Lane respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

By purchasing from LennoxandLane.com, you agree to these terms and conditions.




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